1. Adult-Only Access

Entry to all gaming areas at Selvarian Royal Manor Hotel & Entertainment is strictly restricted to persons who are aged 18 years or older. This requirement is set by New Zealand law and is enforced without exception at every point of entry to our casino floor.

Our trained team members are authorised to request valid, government-issued photographic identification from any person who appears to be under the minimum age, or whose age cannot otherwise be established with confidence. Acceptable forms of identification include a valid New Zealand or overseas passport, a New Zealand driver licence, or a Kiwi Access Card (an approved 18+ proof-of-age card).

Persons who are unable to produce satisfactory proof of age will be refused entry to the gaming floor. This policy applies at all times, regardless of whether gaming areas are busy or quiet, and regardless of whether the person is a registered hotel guest. There are no exceptions to the minimum age requirement.

Guests who become aware of any person under 18 years of age attempting to access gaming facilities are encouraged to bring this to the immediate attention of a member of our security or hospitality team.

2. Gaming as Optional Entertainment

Participation in gaming at Selvarian Royal Manor Hotel & Entertainment is entirely voluntary. Our casino facilities are one element of a broader hospitality experience, and no guest is ever required or expected to participate in gaming activities. We offer a wide range of non-gaming amenities, and every guest is equally welcome regardless of whether they choose to visit the gaming floor.

We encourage all guests who do choose to play to approach gaming as they would any other form of leisure activity — with a defined budget, a clear sense of the time they wish to spend, and an acceptance that outcomes are determined by chance. Money spent on gaming should be regarded as the cost of entertainment, not as an investment with an expected return.

Winning at any casino game is never guaranteed. The house edge means that, over time, players can expect to spend more than they win. Chasing losses — that is, continuing to play in the hope of recovering money already spent — can lead to harm and is not a sound or recommended approach to gaming.

3. Time and Spending Limits

Setting clear limits before you begin playing is one of the most effective ways to ensure that gaming remains enjoyable. We encourage every guest to decide, in advance, the maximum amount of money and the maximum amount of time they are prepared to spend on gaming during their visit.

3.1 Spending Limits

A spending limit should reflect an amount of money that you can genuinely afford to lose without it affecting your essential financial commitments — such as housing, bills or everyday living costs. Once that limit is reached, we encourage guests to stop playing for the session, even if they feel the urge to continue.

• Decide on your session budget before you begin, and bring only that amount to the gaming floor.
• Leave credit and debit cards in your room or other secure location to remove the temptation to exceed your pre-set limit.
• Do not borrow money from others in order to continue gaming.
• Treat any winnings as a bonus rather than a starting point for further play.

3.2 Time Limits

It is easy to lose track of time in a casino environment. Setting a time limit before you start helps you to maintain control and ensures that gaming does not encroach on rest, meals or other commitments during your stay.

• Decide how long you intend to play before you sit down at any game or machine.
• Use a watch, phone alarm or other reminder to help you keep track of elapsed time.
• Plan activities outside the gaming floor and commit to attending them at the scheduled time.
• Take regular breaks away from the gaming area, even when you are within your planned time limit.

3.3 Practical Limit-Setting at the Property

Members of our team are available to discuss the practical tools and options we can offer to help you manage your play. Guests wishing to establish a formal limit arrangement at the property level are encouraged to speak confidentially with a member of our Guest Services team or a designated responsible gambling contact on the premises.

4. Recognising Warning Signs

Most people who visit a casino do so without experiencing any difficulty with their play. However, for some individuals, gaming can become a source of concern. Being aware of the warning signs — whether in yourself or in someone you care about — is an important first step towards keeping play in balance.

The following are common indicators that gaming may be moving outside of healthy boundaries:

• Financial
  • Possible Indicators: Spending more than intended; borrowing money to gamble; neglecting bills or essential expenses; selling possessions to fund gaming; concealing financial losses from others.
• Time and Behaviour
  • Possible Indicators: Playing for longer than planned; returning to the casino soon after leaving; feeling restless or irritable when not playing; losing track of time repeatedly during sessions.
• Emotional
  • Possible Indicators: Feeling anxious, low or preoccupied when away from gaming; using gaming to cope with difficult feelings; experiencing mood changes linked to wins or losses.
• Relationships and Responsibilities
  • Possible Indicators: Neglecting work, family or social commitments in favour of gaming; being dishonest with family members or friends about the extent of play; withdrawing from people close to you.
• Loss Chasing
  • Possible Indicators: Continuing to play in order to recover money already lost; increasing bet sizes to try to recoup losses; feeling compelled to keep playing despite a planned intention to stop.

If you recognise several of these indicators in your own behaviour, or in the behaviour of someone close to you, we encourage you to act on that recognition. Speaking with a trusted person, taking a break from gaming, or requesting self-exclusion are all constructive steps. Our team is available to listen and to point you towards appropriate support without judgement.

5. Taking Breaks

Regular breaks are one of the simplest and most effective tools available for maintaining perspective during a gaming session. Stepping away from the gaming floor — even briefly — allows you to reassess how much time and money you have spent, to check that you are still within your planned limits, and to decide clearly whether you wish to continue.

We encourage all guests to:

• Take a break after each hour of play, regardless of whether play has been winning or losing.
• Leave the gaming floor physically and move to a different area of the property during the break.
• Use the break to review your remaining budget and remaining planned time before deciding to return to play.
• Consider ending the session entirely if you notice that continuing feels driven by frustration, anxiety or the desire to chase losses rather than by a genuine wish to continue as entertainment.

Our Guest Services team can arrange a quiet space elsewhere on the property for guests who wish to take an extended break. This service is available to all guests and is provided discreetly and without judgement.

6. Self-Exclusion at the Property

Selvarian Royal Manor Hotel & Entertainment operates a property-level self-exclusion programme. Self-exclusion is a voluntary arrangement through which a guest formally requests to be refused access to the casino gaming areas for a defined or open-ended period. It is one of the most effective steps available to a person who feels that their gaming is out of balance and who wishes to place a firm boundary around their access to gaming facilities.

6.1 How to Apply

Any guest aged 18 or over may apply for self-exclusion at any time. To begin the process, please speak directly and confidentially with a member of our Guest Services management team or ask any team member to arrange this conversation for you. The process is straightforward and respectful of your privacy.

You will be asked to:

• Provide your name and, where appropriate, a current photograph to assist with identification at entry points to the gaming floor.
• Confirm the period of exclusion you are requesting, which may range from a short-term break to an indefinite arrangement.
• Acknowledge that you understand the terms of the arrangement, including the steps you should take if you feel the urge to return to the property during the exclusion period.

6.2 What Self-Exclusion Means in Practice

Once a self-exclusion arrangement is registered:

• Your details will be shared, on a strictly confidential basis, with the relevant members of our security and gaming operations teams responsible for monitoring entry to the casino floor.
• If you are identified attempting to enter the gaming area during your exclusion period, you will be asked to leave that area and reminded of your arrangement.
• You may continue to access non-gaming areas of the property, including hotel accommodation, in accordance with your booking, unless you request otherwise.

Self-exclusion is a support tool, not a guarantee. We do all that is reasonably practicable to honour the arrangement; however, guests are encouraged to treat self-exclusion as part of a broader personal commitment rather than to rely on it as the sole safeguard. Avoiding situations and locations that prompt the urge to gamble is an important part of making the arrangement work.

6.3 Lifting or Extending an Exclusion

Requests to lift a self-exclusion before the agreed end date will be considered carefully by management. Where an exclusion has been registered for a serious concern, we may ask that a reasonable period has elapsed and that the guest is confident in their readiness to return to a gaming environment before the exclusion is lifted. Requests to extend an existing exclusion are always welcomed and are processed promptly.

6.4 Third-Party Exclusion Requests

Family members or trusted contacts who are genuinely concerned about the gaming behaviour of a person close to them may speak with our Guest Services management team in confidence. While we are unable to register a formal exclusion on behalf of another adult without that person's involvement, we are able to discuss the options available, provide information about our responsible gambling programme and signpost relevant support.

7. Support from Trusted Contacts

Speaking with someone you trust can be one of the most important steps you take when gaming is causing concern. Whether that person is a close friend, a family member or another individual you have confidence in, sharing what you are experiencing can provide both practical help and emotional reassurance.

If you are considering speaking with a trusted contact, the following may be helpful:

• Choose a calm, private moment. Conversations about gambling concerns are best held away from the casino environment, when you are not in an emotionally heightened state.
• Be honest about the extent of your play. Minimising losses or frequency of play is common but can prevent the person from understanding the full picture and offering meaningful support.
• Invite them to help you with practical limits. A trusted contact can assist with managing access to funds, accompanying you to speak with support services, or simply checking in with you regularly.
• Accept offers of help. Accepting support is a sign of good judgement, not weakness.

If you are a family member or friend concerned about someone else's gaming, approaching them with care and without judgement is most likely to open a productive conversation. Our team can provide guidance on how to raise the subject sensitively.

8. Responsible Gambling Resources in New Zealand

New Zealand has a framework of statutory obligations and publicly funded support services relating to responsible gambling. These are administered at a national level and are independent of any individual gaming operator.

If gaming has become a concern for you or for someone close to you, we encourage you to seek information about the free and confidential support services available to New Zealand residents and visitors. These services provide guidance, information and assistance to people who are experiencing difficulty with gambling, as well as to their family members and whānau, without charge and without judgement.

You can access information about available support in New Zealand through:

• New Zealand government websites relating to gambling and public health.
• Local community organisations providing financial guidance and personal support.
• National helplines operated for this purpose, which you can locate through a New Zealand government or public health web search.

Our Guest Services team can assist you in locating current contact information for New Zealand responsible gambling support services during your stay. Please do not hesitate to ask — all enquiries are handled with complete discretion.

9. Our Team and Responsible Gambling Training

All team members at Selvarian Royal Manor Hotel & Entertainment who work in or adjacent to gaming areas receive responsible gambling training as part of their induction and on an ongoing basis. This training equips them to:

• Identify behavioural indicators that may suggest a guest is experiencing difficulty with their play.
• Approach guests in a respectful and non-intrusive manner when a welfare check is appropriate.
• Provide clear and accurate information about our responsible gambling programme, including self-exclusion and the availability of breaks.
• Direct guests to appropriate support resources in a sensitive and confidential manner.
• Refuse entry to or service within gaming areas where required by law or property policy.

Our team members genuinely care about the wellbeing of every guest. If you have a concern about your own play or about the play of another person, please feel comfortable approaching any member of our team. You may also request to speak specifically with a senior member of Guest Services or the gaming floor management team at any time.

10. Our Commitments as an Operator

Selvarian Royal Manor Hotel & Entertainment is committed to operating in accordance with New Zealand's legislative framework for gambling. Our commitments include:

• Minimum age enforcement
  • How We Deliver It: Mandatory age verification at all gaming area entry points; refusal of entry without satisfactory identification; regular checks throughout the gaming floor.
• Informed play
  • How We Deliver It: Clear display of house rules and game information; trained team members able to explain how individual games operate; no misleading representations about odds or outcomes.
• Availability of responsible gambling tools
  • How We Deliver It: Property-level self-exclusion programme; ready access to break facilities; team members trained to facilitate limit discussions with guests.
• Confidential support
  • How We Deliver It: All responsible gambling conversations and self-exclusion arrangements handled with strict confidentiality; personal data managed in accordance with our Privacy Policy.
• Harm awareness
  • How We Deliver It: Prominent display of responsible gambling information on the property; ongoing team training in harm identification and appropriate response.
• Regulatory compliance
  • How We Deliver It: Full compliance with New Zealand gambling legislation and any conditions attaching to our operating authorisation; co-operation with relevant statutory authorities.

11. Privacy and Your Information

Personal information collected in connection with our responsible gambling programme — including information provided during the self-exclusion process — is handled in strict accordance with New Zealand's privacy legislation and our Privacy Policy. Such information is used solely for the purpose for which it was provided and is not shared with third parties except where required by law or where you have given your express consent.

For more information about how we collect, use and protect personal information, please refer to our Privacy Policy, available on this website, or contact us directly at info@selvarianroyalmanor.com.

12. Contact and Assistance

If you have any questions about our responsible gambling programme, wish to request self-exclusion, or would like to speak confidentially with a member of our team about a gaming concern, please use any of the following means of contact:

• In person: Speak with any member of our Guest Services or gaming floor management team. All team members are able to arrange a discreet and private conversation on your behalf.
• Email: info@selvarianroyalmanor.com
• Written correspondence: Selvarian Royal Manor Hotel & Entertainment Limited, .

We will always endeavour to respond to responsible gambling enquiries promptly and with the care and discretion they deserve.