Cookie Policy

1. Introduction

Selvarian Royal Manor Hotel & Entertainment Limited ("we", "us" or "our") operates the website at selvarianroyalmanor.com (the "Site"). This Cookie Policy explains what cookies and similar storage technologies are, how we use them on the Site, the choices available to you, and how you can manage or withdraw your preferences at any time.

This policy should be read together with our Privacy Policy, which sets out how we process personal data collected through the Site in accordance with the Privacy Act 2020 (New Zealand).

By continuing to browse the Site after being presented with our cookie notice, you acknowledge that you have read and understood this policy. For any storage technology that is not strictly necessary, we will not activate it unless and until you give your explicit consent through our consent management tool.

2. What Are Cookies and Similar Technologies?

A cookie is a small text file that a website places on your device — computer, tablet or smartphone — when you visit. Cookies are widely used to make websites function correctly, to improve performance, and to provide information to the website operator.

In addition to cookies, we may use other similar storage technologies, including:

• Session storage: Data stored temporarily in your browser that is erased when you close the browser tab or window.
• Local storage: Data stored persistently in your browser until cleared manually or by the website.
• Pixel tags and web beacons: Small transparent images embedded in web pages or emails that can record whether a page has been viewed.
• Scripts: Pieces of programme code that execute in your browser and may collect information about how you interact with the Site.

Throughout this policy the term "cookies" is used as a general term covering all of these technologies, unless a specific distinction is noted.

3. How We Use Cookies

We use cookies for the following broad purposes:

• To ensure the Site operates correctly and securely.
• To remember choices and preferences you have made during your visit.
• To understand how visitors navigate and engage with the Site, so that we can improve it.
• To present content and, where you have consented, marketing communications that are relevant to your interests.

The specific categories of cookies we use, and the legal basis on which we rely for each, are described in Section 4 below.

4. Categories of Cookies We Use

We classify the cookies used on the Site into four categories. The list below summarises each category, its purpose, the legal basis for its use, and whether your consent is required.

• Strictly Necessary
  • Purpose: These cookies are essential for the Site to function. They enable core features such as page navigation, access to secure areas, session management, and your cookie preference settings. The Site cannot operate properly without them.
  • Legal Basis: Legitimate interest / legal obligation (no consent required)
  • Consent Required?: No
• Functional (Preference)
  • Purpose: These cookies allow the Site to remember choices you make — such as your preferred language, region, or display settings — so that the Site behaves in a personalised and consistent way across pages.
  • Legal Basis: Consent
  • Consent Required?: Yes
• Analytics (Performance)
  • Purpose: These cookies collect information about how visitors use the Site — for example, which pages are visited most often and whether users receive error messages. The data collected is used in aggregated or pseudonymised form to improve Site performance. These cookies do not identify you personally.
  • Legal Basis: Consent
  • Consent Required?: Yes
• Marketing (Targeting)
  • Purpose: These cookies are used to deliver content and, where applicable, promotional information that is relevant to your interests. They may track your browsing activity across different websites to build a profile of your interests. They are only placed where you have consented.
  • Legal Basis: Consent
  • Consent Required?: Yes

Functional, analytics, and marketing cookies remain switched off by default and will not be placed on your device until you actively accept the relevant category through our cookie consent tool.

5. Cookie Duration

Cookies can remain on your device for different lengths of time depending on their type:

5.1 Session Cookies

Session cookies are temporary files that exist only for the duration of your browser session. They are automatically deleted when you close your browser. Session cookies are used primarily to keep you logged in or to maintain continuity as you move between pages during a single visit.

5.2 Persistent Cookies

Persistent cookies remain on your device after you close your browser, until either their specified expiry date is reached or you delete them manually. Persistent cookies are used to remember your preferences across visits and to provide a consistent experience when you return to the Site.

The duration of individual persistent cookies varies. Generally, cookies on the Site fall within the following duration bands:

• Short-term: Up to 30 days — typically used for session-related preferences.
• Medium-term: Between 30 days and 12 months — typically used for functional and analytics purposes.
• Long-term: Between 12 months and 24 months — typically used for marketing and returning-visitor recognition purposes.

You may delete cookies from your device at any time using your browser settings. Please note that deleting strictly necessary cookies may affect the performance of the Site.

6. Third-Party Cookies

Some cookies on the Site may be set not by us but by third-party service providers whose tools or features we have embedded in the Site. These third parties may include analytics providers, social media platforms, and advertising networks.

Where third-party cookies are placed as a result of your consent choices, the relevant third-party provider operates as a data controller in respect of any personal data it collects through those cookies. Their use of that data is governed by their own privacy and cookie policies, over which we have no control.

We encourage you to review the privacy and cookie policies of any third-party providers whose technologies you choose to enable. We are not responsible for the content of those policies or for the practices of third-party providers.

Third-party cookies that fall within the analytics or marketing categories will remain inactive until you accept those categories through our cookie consent tool.

7. Your Consent Choices

When you first visit the Site, a cookie consent notice will be displayed. This notice allows you to:

• Accept all: Consent to the use of all cookie categories, including functional, analytics, and marketing cookies.
• Reject optional: Accept only strictly necessary cookies and decline all optional categories.
• Customise preferences: Select individual categories to accept or reject, giving you granular control over which cookies are placed on your device.

Your selections are stored in a preference cookie so that we do not need to ask for your consent on every subsequent visit. You may change your preferences at any time by accessing the cookie settings tool available on the Site.

Your consent is voluntary. Refusing optional cookies will not prevent you from accessing the core content of the Site, though certain enhanced features may not be available without them.

8. Withdrawing Consent

You have the right to withdraw consent to the use of optional cookies at any time. Withdrawal of consent does not affect the lawfulness of any cookie-based processing that took place before withdrawal.

To withdraw or amend your consent, you may:

• Use the cookie settings tool accessible on the Site to update your preferences.
• Delete cookies already stored on your device through your browser settings (see Section 9 for guidance).
• Contact us directly at info@selvarianroyalmanor.com if you require assistance.

Please be aware that if you withdraw consent and delete optional cookies, the relevant features associated with those cookies will be disabled until you consent again.

9. Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings. You can typically use browser settings to:

• View the cookies currently stored on your device.
• Delete some or all stored cookies.
• Block cookies from specific websites or from all websites.
• Receive a notification before a cookie is placed.
• Enable or disable third-party cookies separately from first-party cookies.

The steps to access these settings differ between browsers and browser versions. You can generally find cookie controls in the privacy, security, or content settings section of your browser. Please refer to your browser's help documentation for specific guidance.

Please note that blocking or deleting strictly necessary cookies may impair the functionality of the Site and prevent you from using certain features.

Browser-level cookie controls operate independently from the consent preferences you have set through our cookie consent tool. To ensure your preferences are accurately recorded for the Site, we recommend managing optional cookies through our consent tool rather than through browser settings alone.

10. Casino Age Requirement Notice

Access to the casino and entertainment facilities at Selvarian Royal Manor Hotel & Entertainment is restricted to persons aged 18 years or over. If any cookies or similar technologies are used in connection with age verification or access control for our entertainment facilities, such technologies will be classified as strictly necessary for legal compliance purposes.

11. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, applicable legal requirements, or our business practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the Site's cookie notice.

We encourage you to review this policy periodically to stay informed about how we use cookies. Your continued use of the Site following the posting of any updates constitutes your acknowledgement of those changes.

12. Contact Us

If you have any questions, concerns, or requests relating to this Cookie Policy or to our use of cookies and similar technologies, please contact us using the details below:

We will endeavour to respond to all enquiries within a reasonable timeframe and in accordance with our obligations under the Privacy Act 2020 (New Zealand).